Privacy Policy

TAM Freight is the controller of the personal data described here. This policy explains what we collect when you use www.tamfreight.com and app.tamfreight.com, why we collect it, and the choices you have. Contact us at support@tamfreight.com.

Account data: your name, email address, phone number (if you give one), password (stored only as a salted hash by our authentication provider), account type and the date you accepted our terms.

Driver data: your TAM-ID, vehicle type and notes, service area, credential expiry date, verification status and the identity verification session reference. The identity check itself (ID document images, selfie and liveness results) is collected and processed by our verification provider, Didit. We receive the result and the session reference, not the document images.

Load data: titles, descriptions, addresses, fees, timestamps of status changes, delivery photos, recipient names and signatures, and dispute descriptions. Delivery photos and signatures may show people or places; only capture what is needed to prove delivery.

Payment data: your wallet balance, ledger of transactions, payout requests and the payout details you type in. Card payments are handled by Stripe; we never see or store your full card number. Payout details are stored so our team can send the payout.

Support data: messages you send us through the support desk or contact form, and our replies.

Technical data: IP address, browser type and security logs created by our hosting and authentication providers, and the cookies described in our Cookie Policy.

We do not collect continuous location data and we do not run advertising trackers.

• To create and secure your account and sign you in;
• To run the marketplace: posting, accepting and tracking loads, recording proof of delivery, settling payments and resolving disputes;
• To verify drivers and keep shippers and recipients safe, including the public TAM-ID check;
• To process payments, payouts and keep financial records;
• To send service emails such as load updates, wallet receipts and support replies;
• To prevent fraud and abuse, and to comply with law;
• To improve reliability and fix problems.

Our legal bases are performing our contract with you, our legitimate interests in running a safe and secure service, compliance with legal obligations, and your consent where we ask for it.

Anyone who has a driver’s TAM-ID can look it up on the public verification page. It shows the driver’s name, vehicle type, service area, the date their credentials are valid until and whether they are verified or suspended. It does not show phone numbers, email addresses, balances or load history.

Shippers and drivers on a load can see each other’s name and phone number and, for drivers, TAM-ID and vehicle, so they can complete the handoff.

We do not sell personal data. We share it only with service providers that process it for us, under contract:

• Supabase: database, authentication and file storage;
• Vercel: hosting and delivery of the website and app;
• Stripe: card payments for wallet funding;
• Didit: driver identity verification;
• Resend: sending service emails.

We may also disclose information when required by law or to protect rights, safety or property, and in connection with a merger or sale of the business. These providers may process data in countries other than yours; where required, we rely on appropriate safeguards such as standard contractual clauses.

We keep account and load records while your account is open and for as long afterwards as needed for financial record-keeping, dispute handling and legal obligations, typically up to seven years for transaction records. Delivery photos and signatures are kept with the load record for the same period unless the law requires otherwise. Support conversations are kept for up to three years. When we no longer need data, we delete or anonymize it.

Depending on where you live, you may have the right to access your data, correct it, delete it, restrict or object to some processing, receive a portable copy, and withdraw consent. You can update your name, phone and area in your account settings. For anything else, open a support ticket under “Privacy” or email us, and we will respond within 30 days. You can also complain to your local data protection authority. We will not discriminate against you for exercising your rights.

Some records, such as financial transactions, must be kept by law, so we may not be able to delete everything on request.

Data is encrypted in transit, access to the database is controlled by row-level rules so users can see only their own records, delivery photos are stored privately and shown through short-lived links, and staff actions on money and verification are logged. No system is perfectly secure; tell us at once if you suspect a problem.

The Service is for people 18 and over. We do not knowingly collect data from children. If you believe a child has given us data, contact us and we will delete it.

We will post changes here and, for material changes, tell you by email or in the app. Questions: support@tamfreight.com.